How to issue an electronic prescription

To issue an electronic prescription, you must have introduced a complete medical ID number (prefix included). If you didn't introduce it correctly when logging in for the first time, please contact our Support Team at so we can help you.

The patient also needs to have a valid ID in the platform so the pharmacy is able to dispense the medications.

The steps to generate the prescription are: 

1. From the Dashboard, click on "Issue Prescription". 

2. In the pop-up, click on "E-Prescription". 

3. Fill out the form and click on "Issue Prescription"

The patient will receive the prescription in an SMS message and with a link on their email alongside a PDF with their medication details. Once received, they can go to the pharmacy to pick it up.

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